Terms and conditions

1. General

This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the applicable rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signature.

These Terms and Conditions govern your access to and use of the website https://enejhherbal.com. The Website is owned and operated by Enejh Herbal, which provides herbal and wellness products through its online platform.

By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Our Services

Enejh Herbal is an online platform offering herbal and wellness products across India. Our product range may include herbal juices, syrups, powders, oils, tonics, wellness supplements, and personal care products designed to support overall health and well-being.

The Website allows users to browse, select, and purchase products at the price displayed on the product page. While we strive to ensure accuracy in product descriptions, images, and pricing, minor variations may occur.

3. Eligibility

By using this Website, you confirm that you are at least 18 years of age or accessing the Website under the supervision of a parent or legal guardian. You must also be legally capable of entering into binding agreements under the Indian Contract Act, 1872.

4. User Account and Responsibilities

When creating an account or placing an order, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

Users must not misuse the Website or engage in activities that may harm the platform, its services, or other users. Prohibited activities include attempting to gain unauthorized access, distributing malicious software, copying website content without permission, or engaging in unlawful activities.

5. Orders and Payments

All orders placed on the Website are subject to availability and acceptance. We reserve the right to cancel or refuse any order in case of pricing errors, product unavailability, or suspected fraudulent activity.

Payments can be made through UPI, Credit Card, Debit Card, Net Banking, or other supported payment gateways. Applicable taxes and shipping charges will be displayed during checkout.

6. Product Information and Usage

Enejh Herbal products are intended to support general health and wellness. Product descriptions on the Website are provided for informational purposes only and should not be considered medical advice.

Customers are advised to read product labels carefully and consult a healthcare professional before using any herbal product if they have specific health conditions or concerns.

7. Shipping and Delivery

Orders are processed according to our Shipping & Delivery Policy. Delivery timelines may vary depending on location and logistics availability.

While we strive to deliver orders within the estimated timeframe, delays may occur due to external factors such as weather conditions, logistics disruptions, or public holidays.

8. Returns, Replacements, and Refunds

Returns and refunds are governed by our Return & Refund Policy. Customers may request replacements or refunds in cases of damaged, defective, or incorrect products within the timeframe specified in the policy.

Refunds will be processed after verification of the returned product according to our refund policy.

9. Intellectual Property Rights

All content on this Website, including logos, images, graphics, text, and design, is the intellectual property of Enejh Herbal and is protected by applicable copyright and trademark laws.

Users are not permitted to copy, reproduce, distribute, or use any website content without prior written permission.

10. Limitation of Liability

Enejh Herbal shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Website or its products.

We do not guarantee that the Website will always be free from technical errors, interruptions, or security vulnerabilities.

11. Suspension or Termination of Access

We reserve the right to suspend or terminate a user’s access if they violate these Terms and Conditions, provide false information, or engage in fraudulent or harmful activities.

12. Dispute Resolution and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising from the use of the Website will first be attempted to be resolved amicably between the parties.

If the dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the competent courts in India.